Groow credits usage guide

This guide is for illustrative purposes and describes the current functioning of the Groow platform credit system.

The values indicated are indicative and may change over time due to technological updates or modifications to the platform’s features.

Use of the platform remains governed by the Terms and Conditions of the service.

How credits work

Credits are how Groow measures the usage of the platform’s features.

In practice every time your team uses certain tools such as the AI chat document uploads meeting transcription or advanced features a specific number of credits is deducted.

This system allows you to always have a clear view of usage available balance and how the team is using Groow over time.

Who credits belong to

Credits are shared at the organization level.

This means the balance is common to the entire team. Every action performed by members of the organization contributes to the overall consumption.

How credits are obtained

Credits can come from different sources.

Credits included in the plan

A portion of credits is already included in the subscription.

• With a monthly plan credits are assigned for the current month.
• With an annual plan credits are distributed throughout the year month by month.

Extra purchased credits

If you need more operational capacity you can purchase additional credit packages.

These credits are useful for handling workload peaks more intensive projects or temporary team needs.

When credits are consumed

Credits are used only when you take advantage of certain platform features.

Below are some examples of expected consumption.

AI chat

Using the chat has a cost that varies depending on the actions performed.

Example:

a chat message with an attachment and an active web search consumes 4 credits.

Meeting transcription

Meeting transcription and summarization consume credits based on the duration of the meeting.

Indicatively the consumption is about 50 credits per hour calculated proportionally to the actual minutes.

Document upload

Uploading documents consumes credits based on the number of pages.

Example:

a 10 page PDF document consumes 50 credits.

Advanced features

Some advanced features have a fixed cost.

Order in which credits are used

When you perform an activity Groow uses credits following a specific order.

First the system uses:

• credits included in the plan
• promotional credits
• extra purchased credits

This approach ensures that credits already included in the subscription are used first leaving extra credits as a reserve.

Do credits expire?

It depends on the type of credit.

• Credits included in the plan follow the duration of the subscription period.
• Extra purchased credits do not expire.
• Promotional credits may follow specific conditions if applicable.

What happens if credits are not enough

If the available balance is not sufficient the operation is not started.

This prevents incomplete usage and ensures you always have control before an activity is executed.

Where you can check balance and usage

In the section dedicated to credit management you can see at any time:

• the total available credits
• remaining credits
• overall team consumption
• your personal consumption
• the history of transactions

This helps you understand how consumption is distributed and plan platform usage more effectively.

Some practical examples

Chat with attachment and web search

1 message + 1 attachment + 1 web search = 4 credits

Uploading a 10 page PDF

10 pages × 5 credits = 50 credits

Transcribing a 30 minute meeting

The cost is calculated proportionally to the actual duration of the meeting.

In summary

Groow’s credit system is designed to be simple transparent and flexible.

It allows you to:

• easily understand platform usage
• monitor team consumption
• purchase extra credits when needed
• always keep balance and usage history under control.